Workshop Technician

About The Role

AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.

As a member of the Service Delivery Team, the IT Support Workshop Technician plays a vital role being customer-focused. You will have prior experience in supporting client build requests, break fixes, and maintenance through Workshop and Build Teamwork.

The IT Support Workshop Technician will work closely with the IT Support Workshop Apprentice to ensure the efficient functioning of the Workshop. You will be responsible for ensuring the smooth operation of the workshop by correctly allocating equipment, accounting for stock, and performing builds and repairs of IT equipment to a high standard and in line with service level agreements. To excel in the role, you must possess excellent organisational skills, attention to detail, and technical ability required of a Workshop engineer.

It is essential to have a passion for technology and provide outstanding customer service.

Key Responsibilities

• Build all kit to client orders.
• Booking in of new kit or returned kit.
• Making sure that all kit is labelled and assigned to the correct location
• Maintaining of documentation in terms of the workshop processes (builds/repairs/warranty claims etc)
• Updating of tickets/end users on process of their tickets/works being carried out
• Liaising with clients on their builds/repairs/deliveries
• Acting as the first point of contact for workshop technical service requests.
• Prioritisation and management of workload to ensure client SLAs are met

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