Customer Service Executive - Recruitment Tech Startup - London

CUSTOMER SUCCESS EXECUTIVE

We’re looking for an enthusiastic and determined individual to be the first hire in our customer success team. Join us in our Elstree/Borehamwood-based communal work-space with gym, swim, spa, Starbucks, and sports bar/restaurant within the building.

WHO ARE WE?

locumloop - a fast-moving and friendly startup changing the world for the better through technology.

We’re revolutionising a recruitment industry that allows dental nurses to be paid better, and dental practices to be more profitable. Not only are we levelling the playing field but we’re also providing a transparent career growth path.

We’re driven by tangible targets and as the first hire in our customer success team we expect accountability, with all of us taking ownership to achieve commercial excellence.

YOUR SKILLSET/PROVEN EXPERIENCE:

1-2 years of experience within a customer-facing role

Experience with a CRM system such as Intercom or Zendesk

Proven ability to interact effectively with clients to drive results

Energetic, pro-active attitude towards working with others

Outstanding telephone manner

Logical problem-solving skills

Efficient time-management

Responsibility for tasks and staying organised

Empathy towards clients

RESPONSIBILITIES:

Become a locumloop platform and process expert

Take a deep interest in the dental industry

Maintain a professional, patient, empathetic, and positive attitude towards customers when dealing with inbound and outbound calls and messages

Call/chat to new nurses to guide them through the sign up process

Call/chat to practices to help us learn about their needs

Work towards targets such as number of nurses and practices on-boarded monthly

Keep records up to date with quality notes

Ensure customer satisfaction

Build relationships with regular customers

Meet any regulatory standards such as the data protection act

Provide insights and feedback to help improve processes, product, and ultimately the business

YOU’LL RECEIVE:

Full time employment

£23,000 starting salary

Attractive performance-related bonus (up to £3,000 ote)

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Experience:

• customer success/service: 1 year (required)
• CRM software: 1 year (preferred)

Work Location: One location

Expected start date: 12/06/2023