Retail IT Helpdesk Assistant
AF Blakemore ↗Full Job Description
Retail IT Helpdesk Assistant (Willenhall (West Midlands) or Talbot Green (South Wales))
We have an exciting opportunity for a Retail IT Helpdesk Assistant, field based at our Willenhall or Talbot Green Site. Your role will be to provide support to Retail Stores covering BR, BTP stores and BTP/BWD (with data feed only) for in-store Retail IT services
About Us:
A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.
Key Tasks/Responsibilities:
- Manage the processing of incoming calls to the Helpdesk via telephone, email, and portal, ensuring courteous timely, and effect resolution of internal & external customers
- Investigating and resolving reported incidents and/or escalating to 2nd/3rd line support
- To assist internal colleagues with information relating to EPOS systems
- Ensuring all incidents are completed and reported
- To help maintain training and process documentation to ensure effective team operations
Key Skills:
- Good communication skills
- Competent numeracy and literacy skills.
- Basic knowledge of Microsoft products as Word and Excel
- Willingness to work as part of a shift pattern that covers the Helpdesk hours and needs of the business (Helpdesk Hours 7am-7pm)
- Willing to work and/or be on-call evenings and weekends (after training period has been completed)
- Knowledge of existing AFB Retail IT systems (desirable but not a requirement)
- Ability to effectively prioritise & execute tasks in a high-pressure environment
- Full driving license preferred
What's in it for you:
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
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Excellent benefits package including:
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- 10% Staff Discount in our SPAR stores
- Access to our colleague benefits scheme which offers a wide range of high street retail, holiday & leisure discounts
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Company Pension Scheme
- NEST pension scheme
- Extra Holidays - Purchase Scheme
- Cycle to work - Bicycle purchase scheme
- Long Service Awards (e.g. 25 years service is £500 in vouchers and extra 4 weeks paid leave)
For more information on the role, please download the job description.