Hotel Superintendent

VN11578

Permanent

United Kingdom

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Responsibility for maintenance and upkeep of hotel accommodation areas in constant co-operation with the relevant Fleet and HSEQ Superintendents and Managers and the Client's Hotel Operations representative.

Plans, controls and executes activities related to maintenance, modification and upgrades in:

Deck areas:

Weather decks floorings - teak decks, resin decks, and jogging tracks

Swimming pool and saunas

External furnishing and wooden structures (i.e. handrails, doors, steps, etc.)

Food and Beverage areas:

Floorings and coatings - galley, pantry, and bar floors

Crew and passenger areas
Flooring and coatings
Furnishings
Interior decorations
Medical Center:

Floorings and coatings

Furnishing

Spa areas:

Sauna (equipment included)

Gymnasium (equipment included)

Steam bath (equipment included)

Hair dressing saloon, massage room, etc

Verifies and approves ship's requisitions for spares, materials, services and consumables within his/her area of responsibilities. He/she co-operates with the Purchasing Staff for evaluation of suppliers, new products proposals and development of new resources.

Releases to the Head of Technical {Leisure) and relevant Fleet Manager periodical updates on ship's hotel aspects conditions and performances, based on own surveys or such carried out by other Superintendents/ Managers and relevant documentation.

Plans and prepares, for the ships and area of his/her competence, dry-dock specifications, following Hotel refurbishing and maintenance during refit works.

Collaborates with the Hotel Dept./ Client in all issues related to maintenance and upgrades of the crew and passenger accommodations and public areas and overall all improvements to deliver client's satisfaction

Works within scope of the company policies and management system {VMS} and implements and monitors relevant procedures

Ownership of all ship support, risk management and maintenance of Brand standards on-board

IT Systems are excluded however technical support for these systems should it be required to be provided.

Provide world class facilities maintenance support working closely with the on-board teams and Technical Managers ashore

Oversee the Hotel maintenance system giving support to the ships teams and guiding where necessary Provide expertise and guidance, viable solutions and corrective actions to address issues on-board

Planning, preparation, coordination and project management for ship Guest & Crew facing areas for refits, dry and wet docks within the Hotel and Crew areas

Provide data and support for future strategy planning of facilities across the Spirit fleet

ESSENTIAL:

Naval Architect or Interior Decorator

Specific know-how and experience in the hoteling field

A talented senior manager, preferably with a proven track record of working in the cruise industry, either on or offshore

Demonstrable experience in delivering projects on time and within budget

Strong stakeholder management and influencing skills

Externally referenced and focused on continuously seeking professional development – to ensure that Saga’s approach to hotel operations is both relevant and future proof

Strong commerciality and business acumen

Excellent communication and negotiation skills

Demonstrable IT proficiency ( Microsoft Office essential)

A talented and proven people manager, who is able to lead and influence a diverse and remote work-force.

Demonstrated FF&E management

Strong knowledge of SOLAS, Flag and Class requirements

Flexibility to travel as required

Excellent communication skills, both verbal and through presentation of data in reports

Persuasion, negotiation, reasoning, and problem-solving skills

Customer focused and passionate about building an exceptional customer service ethos and approach.

DESIRABLE:

Managerial experience

Ability to coordinate activities

Ability to work in a team

Ability to make decisions with confidence or identify when an issue should be escalated.

Initiative, diplomacy, tact, and sound judgement

Able to see the bigger picture and use initiative to bring new ideas into the business

Collaborative team player who is resourceful and able to mobilise and influence a team

Innovative & solutions orientated with a ‘can do’ attitude and a dedication to driving change and continuous improvement

Courage to challenge and do things differently and strength of conviction and ability to influence and negotiate where required.

Pragmatic and resourceful and ability to create strong professional relationships at all levels

Strong personal drive and alignment with The Saga Way and our brand truths

Able to rally and inspire a remote workforce to deliver against stretching objectives

Project management experience preferred

Good knowledge of vessel construction such as VSP (USPHS) – preferred

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

28 May 2023