Customer Insight Analyst

We’re on the lookout for two Customer Insight Analysts to join the believe housing team, one on a permanent basis and another on a temporary, 12-month fixed term contract.

This is an exciting opportunity if you want to make a real difference. We believe in a life without barriers and always doing the right thing. If this excites you and you’d like to be part of our future, then please read on.

about the role

The Customer Insight Analyst will deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the organisation.

The successful candidate will:

• Capture, investigate and respond to complaints and compliments for the organisation as a whole and monitor progress against complaints.
• Proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of complaints across the organisation on a day-to-day basis for our customers.
• Promote and maintain excellent customer relationships both internally and externally, always adopting a customer-focused approach.
• Deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers.
• Capture, investigate, and respond to complaints and compliments for the organisation as a whole and monitor our progress against complaints.
• Proactively contributing to and identifying continuous improvement initiatives, identifying changes and solutions, which will improve the resolution of complaints across believe housing on a day-to-day basis for our customers.
• Collect customer satisfaction information to identify the success of our services and identify opportunities for service improvement.

For more information, please read the full job descriptionavailable on our website.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £27,396 – £28,588 some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 21.6% employer contribution. Visit the LGPS member sitefor more details
• up to four days paid volunteering leave each year

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply on our website now. We’re looking forward to hearing from you.

• Closing date for applications is 23.59pm on Sunday, 16 April 2023
• All applicants must go through our website.
• Interview date to be confirmed.
• Previous applicants need not apply

Job Types: Full-time, Permanent, Fixed term contract

Salary: £27,396.00-£28,588.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in SEAHAM

Application deadline: 16/04/2023
Reference ID: BH000697