Tesla Advisor, Manchester

You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Consistently meet or exceed all sales objectives and KPIs for your location, including but not limited to:
• Creating and developing sales opportunities and new orders
• Scheduling test drives to help our customers experience the product, and promptly following up with them
• Maintaining a healthy/current pipeline with frequent customer follow-ups
• Offering an excellent customer experience throughout the process
• Greet/receive customers at your location and deeply understand their needs in order to properly advise/guide them through the buying process
• Promptly and accurately respond to all inbound customer solicitations through all mediums (including calls, emails, SMS, chat, virtual consultation, etc.)
• Utilize existing customer relationship management tools to track and manage customers in the pipeline
• Follow customer-facing Tesla standards (e.g. Tesla uniform/ dress code, maintain presentable showroom)
• Partner with business sales team to handoff potential business sales opportunities as identified by inbound business customers orders
• Proactively address all customer queries and escalate the critical ones

• Guide customer through pre-delivery tasks as needed, to ensure timely deliveries
• Execute necessary pre-delivery activities to enable smooth deliveries and high customer satisfaction scores, in partnership with Operations team
• Ensure readiness of fleet cars at any given time and have an overview of resources available
• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery
• appointment
• Perform on-site deliveries as needed

• Operate with a flexible mindset to support sales needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
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• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Experience in providing excellent customer service in a fast-paced environment.
• Confident in creating great conversations and relationships tailored to the customers' need.
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Resilience, adaptability and a constant desire to develop
• Capable of working autonomously as well as in a team.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Confident in learning and adapting to multiple technologies.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Good knowledge of MS Office
• Must have had a valid driver’s license for minimum of 2 years
• Must have and continue to maintain a valid and safe driving record