Service Desk Analyst
i3Works Ltd ↗Full Job Description
Service Desk Analyst – Up to £445 per day – Contract until November 2023
Location: Hybrid/Corsham
Essential Requirements: Must have valid SC/DV Clearance
- 1-2 years’ experience working within an IT Support environment ideally in a 1st Line IT Support environment.
- Knowledge of Cloud technologies such as Office 365, including Exchange Online SharePoint and MS Teams
- Knowledge of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost
- The ability to be independent and resourceful escalating issues where necessary.
- The ability to investigate problems and opportunities in existing processes, and contribute to recommending solutions
- Effective ownership of issues until a new owner has been found or the problem has been mitigated or resolved.
- Organised with strong attention to detail.
- Excellent listening, communication, and customer service skills. You must be able to identify and engage with users or stakeholders to collate user needs evidence.
- Excellent analytical and problem-solving skill
- Seeking opportunities to develop within a dynamic, fast paced environment.
Skills:
- Service Management
Service Desk Analyst – Up to £445 per day – Contract until November 2023
Job Types: Full-time, Temporary contract
Contract length: 10 months
Salary: £420.00-£445.00 per day
Benefits:
- Work from home
Schedule:
- Monday to Friday
Licence/Certification:
- SC or DV Clearance (required)
Work Location: Hybrid remote in Corsham
Reference ID: i3PP-95