Office Assistant

Job Title: Office AssistantLocation: Edinburgh
About trip.comTrip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, Travix, Travel Fusion and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Purpose of the roleSupporting the Office Manager with all tasks related to maintaining the working environment for a busy call centre. This would suit a hospitality worker looking to move into a office environment.
Key Responsibilities• General office and facility co-ordination• Weekly/monthly compliance checks and testing and accurate record keeping.• Reporting reactive maintenance works where necessary.• General housekeeping: from replacing bulbs that have expired to ensuring dishwashers are emptied and filled, keeping areas tidy and topping up coffee machines where required.• Reception - Receiving deliveries and putting them away.• Meet and greet visitors to site and office tours.• Ad hoc duties, including but not limited to responding and helping staff with equipment/liaising with other departments to resolve any issues that may arise.• Stock take and maintaining stock levels• Co-ordination of any office moves and liaising between support functions where required.
Experience and SkillsEssential• A professional attitude and manner are essential• Excellent communication skills both verbal and written are essential• IT Literate and ability to use all Microsoft applicationsDesirable• Previous experience working in a customer advisor / helpdesk or facilities role• Previous experience dealing with customer queries

Essential• A professional attitude and manner are essential• Excellent communication skills both verbal and written are essential• IT Literate and ability to use all Microsoft applicationsDesirable• Previous experience working in a customer advisor / helpdesk or facilities role• Previous experience dealing with customer queries